Welcome to the Knife Sales Store FAQ, where we address common inquiries about our Japanese master-crafted blades and premium sharpening tools. Our Winchester-based team has compiled these answers to ensure your experience with artisan cutlery is as seamless as the edges we deliver.
About Our Products
What distinguishes your Japanese knives from mass-produced alternatives?
Our collection represents the pinnacle of Japanese blacksmithing tradition, featuring:
- Aogami Blue/Super steel – legendary carbon steel formulations that achieve unparalleled edge retention
- Hand-forged construction by master artisans from renowned regions like Takefu
- Specialty offerings including Kumokage Blue 2 and Makie Art Rainbow collections
- Authentic Hasegawa wood fiber protection systems
How do I choose between your 1000 Grit Whetstones and ceramic water sharpeners?
Consider your sharpening expertise:
- 1000 Grit Whetstones offer traditional sharpening control preferred by professionals
- Ceramic Water Sharpeners provide consistent angles for home chefs
- Our diamond sharpening steels bridge both worlds for daily maintenance
Are your knife block sets compatible with all knife sizes?
Our premium blocks accommodate:
- Standard Global and Gorse knife sets (2-3pc through 8pc configurations)
- Specialty carving sets including the Rockingham Forest collection
- Custom solutions available for professional kitchens
Ordering & Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Can I modify my order after payment?
Changes may be possible within the first 4 hours of ordering. Please immediately contact [email protected] with your order number. Due to our rapid processing times, we cannot guarantee modifications for orders already in fulfillment.
Shipping & Delivery
What are my shipping options?
We offer two premium services:
- Standard Express (£12.95): DHL/FedEx delivery in 10-15 business days with real-time tracking
- Free Standard (orders >£50): EMS delivery in 15-25 business days with basic tracking
Why might my Rockingham Forest carving set take longer to arrive?
Our most artisan pieces occasionally require additional craftsmanship verification before dispatch. We proactively communicate any delays and appreciate your understanding – these extra days ensure your set meets our exacting standards.
Do you ship to my country?
We serve most international destinations except:
- Certain Asian regions (due to customs restrictions on edged tools)
- Remote areas without reliable carrier infrastructure
Returns & Warranty
What is your return policy?
We offer a 15-day return window from delivery date for items in original condition. Please note:
- Sharpening steels and knife guards require pre-authorization
- Used whetstones cannot be returned for hygiene reasons
- Return shipping costs are the customer’s responsibility
How should I care for my Aogami Blue steel knife?
These master-crafted blades require:
- Immediate drying after use to prevent corrosion
- Regular honing with our diamond sharpening steel
- Storage in provided knife guards or magnetic racks
- Professional sharpening every 6-12 months depending on use
Additional Services
Do you offer duty/tax estimates for international orders?
Yes, upon request we can provide estimates for:
- Import duties
- Value-added taxes
- Customs clearance fees
Can you arrange special shipping for professional kitchens?
Absolutely. Our Winchester team can coordinate:
- Bulk shipments of knife block sets
- Temperature-controlled transport for delicate blades
- Staggered deliveries for multi-location operations
For inquiries not covered here, please reach our Winchester team at [email protected]. We typically respond within one business day, though responses may take slightly longer during new collection launches.