At Knife Sales Store, we take pride in delivering hand-forged blades and sharpening tools with the precision of Japanese blacksmiths. Should any item not meet your exacting standards, our returns process is designed with the same care as our 1000 grit whetstones – meticulous and customer-focused.

Eligibility for Returns & Exchanges

We accept returns or exchanges within 15 days of delivery for most products, provided they are:

  • In original, unused condition
  • In their original packaging with all protective materials (knife guards, cases, etc.)
  • Accompanied by proof of purchase
Non-Returnable Items: For safety and hygiene reasons, we cannot accept returns on:

Returns Process

Follow these steps with the precision of honing a Aogami Blue Super blade:

  1. Initiate Your Return: Email our customer service at [email protected] with your request using the template below.
  2. Await Authorization: Our team will respond within 2 business days with return instructions.
  3. Package Securely: Use original packaging with adequate protection (we recommend Hasegawa boards for added safety).
  4. Ship Your Return: Send to our Winchester workshop using a trackable service. Return shipping is at customer’s expense unless the return is due to our error.

Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days (like the careful tempering of Kumokage Blue 2 steel)
  • Refund Method: Original payment channel (Visa, MasterCard, JCB, or PayPal)
  • Bank Processing: Additional 3-10 business days depending on your financial institution

Exchange Process

For exchanges (subject to availability):

  1. Follow the standard return process
  2. Specify desired replacement item in your return request
  3. We’ll process the exchange once original item is received
  4. You’ll be responsible for any price difference and additional shipping costs

Return Request Template

Subject: Return Request – Order #[Your Order Number] Dear Knife Sales Store Team, I would like to request a return/exchange for my recent purchase: Order Number: [Insert] Date of Purchase: [Insert] Item(s) for Return: [Include product name, e.g., “Global 3pc knife set”] Reason for Return: [Brief explanation] Please advise next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Damaged or Incorrect Items

If you receive a damaged item or incorrect product from our Japanese blacksmiths collection:

  • Contact us immediately at [email protected]
  • Include photos of the damage or incorrect item
  • We’ll arrange a prepaid return label if applicable
  • Expect priority processing for replacement items

For further assistance with returns or exchanges, please contact our customer service team who handle inquiries with the same dedication we apply to selecting our Rockingham Forest carving sets.

Last updated: [Insert Date]