At Knife Sales Store, we combine the precision of Japanese blacksmithing with exceptional customer service. Below you’ll find detailed information about our shipping methods and returns process, crafted with the same attention to detail as our hand-forged blades.

Shipping Information

Order Processing: All orders are processed within 1-2 business days from our Winchester workshop.

Shipping Methods:

  • Standard Shipping: £12.95 via DHL or FedEx (10-15 business days delivery after dispatch)
  • Free Shipping: Available on orders over £50 via EMS (15-25 business days delivery after dispatch)

We ship worldwide, excluding some Asian countries and remote locations. Please contact us if you’re unsure about delivery to your region.

Returns & Exchanges Policy

We stand behind the quality of our Japanese-forged blades and sharpening tools. If any item doesn’t meet your expectations, our returns process is designed to be as precise as our 1000 grit whetstones.

Eligibility for Returns

We accept returns or exchanges within 15 days of delivery for most products, provided they are:

  • In original, unused condition
  • In their original packaging with all protective materials (knife guards, cases, etc.)
  • Accompanied by proof of purchase

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Used sharpening tools (including ceramic water sharpeners and diamond sharpening steels)
  • Personalized Makie Art Rainbow sets
  • Opened knife care products

Returns Process

Follow these steps with the precision of honing an Aogami Blue Super blade:

  1. Initiate Your Return: Email our customer service at [email protected] with your request using the template provided below.
  2. Await Authorization: Our team will respond within 2 business days with return instructions.
  3. Package Securely: Use original packaging with adequate protection (we recommend Hasegawa boards for added safety).
  4. Ship Your Return: Send to our Winchester workshop using a trackable service. Return shipping is at customer’s expense unless the return is due to our error.

Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days (like the careful tempering of Kumokage Blue 2 steel)
  • Refund Method: Original payment channel (Visa, MasterCard, JCB, or PayPal)
  • Bank Processing: Additional 3-10 business days depending on your financial institution

Exchange Process

For exchanges (subject to availability):

  • Follow the standard return process
  • Specify desired replacement item in your return request
  • We’ll process the exchange once original item is received
  • You’ll be responsible for any price difference and additional shipping costs

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Knife Sales Store Team,

I would like to request a return/exchange for my recent purchase:

  • Order Number: [Insert]
  • Date of Purchase: [Insert]
  • Item(s) for Return: [Include product name, e.g., “Global 3pc knife set”]
  • Reason for Return: [Brief explanation]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Damaged or Incorrect Items

If you receive a damaged item or incorrect product from our Japanese blacksmiths collection:

  • Contact us immediately at [email protected]
  • Include photos of the damage or incorrect item
  • We’ll arrange a prepaid return label if applicable
  • Expect priority processing for replacement items

For further assistance with returns or exchanges, please contact our customer service team who handle inquiries with the same dedication we apply to selecting our Rockingham Forest carving sets.

Last updated: [Insert Date]